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Our Policies and Procedures

We custom design all of our wedding invitations and stationery so no two are ever the same.  Everything is created just for you based on your style, budget and logistic requirements.  Our specialty is developing a brand for your wedding stationery that will flow seamlessly from beginning to end.

Retainer

The 50% retainer is non-refundable and must be received prior to any design work or material ordering to be done.  The remaining payment is due into order to transition your order into production.

Design

We promise not to go to print until you LOVE your invitation design.  We will work through as many proofs as necessary to ensure your satisfaction, at no additional fee.  Due to the nature of our custom design work we do not provide printed proofs of your invitations.  We are happy to mail you paper swatches and samples of our work if you are one of our out of state clients.

Approval

It is your responsibility to ensure that you have proof read all pieces of your invitations and have checked for any spelling or grammatical errors.  We require your approval in writing in order to move forward with production.

Cancellations

Orders that are cancelled after the order has been formally booked with the retainer are non-refundable, but the remaining balance will not be due.  If the order is cancelled during the midst of production the final balance is non-refundable.

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